Question 1

How do I start a swap?

Accepted Answer

Pick the asset you want to send, choose what you want to receive, check the live quote, and continue. You will see the wallet address and amount to send before the swap starts.

Question 2

Do I need a LightSwap account?

Accepted Answer

No. The standard flow starts from your wallet and does not require a LightSwap account to begin.

Question 3

Which wallet address should I use?

Accepted Answer

Use the exact address shown for that quote and network. Make sure the receiving wallet address is correct before you continue.

Question 4

Is there a minimum or maximum swap amount?

Accepted Answer

The allowed range depends on the assets, the network, and the route available at that moment. Check the limits shown in the swap form before you continue.

Question 5

What is MEMO / Destination Tag and when do I need it?

Accepted Answer

Some assets and networks need an extra identifier, such as MEMO or Destination Tag, in addition to the wallet address. If the swap form shows one, enter it exactly as shown or the transfer may be delayed and need review.

Question 6

Is the rate final before I send funds?

Accepted Answer

The live quote is the number to review before you send funds. The final amount can still change if the route uses a variable rate and market or network conditions move before execution.

Question 7

What costs are separate from the shown rate?

Accepted Answer

Wallet fees, gas fees, and network fees are separate third-party costs. Check both the quote and your wallet confirmation before you send funds.

Question 8

Why can the amount I receive change?

Accepted Answer

It can change if market prices move, the route updates, or network costs change before the swap completes. This is more likely when confirmation takes longer than expected.

Question 9

What should I do if my quote expired before I sent funds?

Accepted Answer

Do not use old deposit details after the quote expires. Start a new swap so you get an updated rate and the correct current transfer details.

Question 10

How long does a swap usually take?

Accepted Answer

Most swaps finish within minutes. Final timing depends on blockchain confirmations and network load.

Question 11

How can I check the status of my swap?

Accepted Answer

Open the swap status page and use your order ID or the active quote details. First wait for the sending network confirmation. If the status still does not move, contact support with your order ID and transaction hash.

Question 12

What should I do if my swap status does not move?

Accepted Answer

Wait for the sending network confirmation first, then recheck the status page. If it still does not move, contact support with your order ID and transaction hash.

Question 13

What happens if I send too little or use the wrong network?

Accepted Answer

The swap may fail or need manual review. Do not send more funds to the same quote unless support tells you to.

Question 14

Can I cancel a swap after I send funds?

Accepted Answer

Once funds are sent on-chain, the transfer usually cannot be cancelled. Do not send more funds to the same order. Check the swap status and contact support right away if something looks wrong.

Question 15

Will a swap ever need extra information or review?

Accepted Answer

Yes. Some swaps may need extra review or information if a compliance or risk check flags the route.

Question 16

What is a transaction hash and where do I find it?

Accepted Answer

A transaction hash is the unique ID of your transfer on the network. You can usually find it in your wallet activity or in the network explorer. Support uses it to trace what happened to the transfer faster.

Question 17

What should I send support so they can help quickly?

Accepted Answer

Send the order ID, the transaction hash, the asset and network you used, and the wallet address where you expect to receive funds. A short note on what happened also helps.

Frequently asked questions

Before You Swap

Rates & Costs

Timing & Problems

Safety & Support