Question 1

How do I start a swap?

Accepted Answer

Pick the asset you want to send, choose what you want to receive, check the live quote, and continue. You will see the wallet address and amount to send before the swap starts.

Question 2

Do I need a LightSwap account?

Accepted Answer

No. The standard flow starts from your wallet and does not require a LightSwap account to begin.

Question 3

Which wallet address should I use?

Accepted Answer

Use the exact address shown for that quote and network. Make sure the receiving wallet address is correct before you continue.

Question 4

Is the rate final before I send funds?

Accepted Answer

The live quote is the number to review before you send funds. The final amount can still change if the route uses a variable rate and market or network conditions move before execution.

Question 5

What costs are separate from the shown rate?

Accepted Answer

Wallet fees, gas fees, and network fees are separate third-party costs. Check both the quote and your wallet confirmation before you send funds.

Question 6

Why can the amount I receive change?

Accepted Answer

It can change if market prices move, the route updates, or network costs change before the swap completes. This is more likely when confirmation takes longer than expected.

Question 7

How long does a swap usually take?

Accepted Answer

Most swaps finish within minutes. Final timing depends on blockchain confirmations and network load.

Question 8

What should I do if my swap status does not move?

Accepted Answer

Wait for the sending network confirmation first, then recheck the status page. If it still does not move, contact support with your order ID and transaction hash.

Question 9

What happens if I send too little or use the wrong network?

Accepted Answer

The swap may fail or need manual review. Do not send more funds to the same quote unless support tells you to.

Question 10

Will a swap ever need extra information or review?

Accepted Answer

Yes. Some swaps may need extra review or information if a compliance or risk check flags the route.

Question 11

What should I send support so they can help quickly?

Accepted Answer

Send the order ID, the transaction hash, the asset and network you used, and the wallet address where you expect to receive funds. A short note on what happened also helps.

Frequently asked questions

Before You Swap

Rates & Costs

Timing & Problems

Safety & Support